Returns & Exchanges

At Highland, we want you to feel confident in your skincare journey. If a product isn't the right fit for your skin, we offer free returns and exchanges within 30 days of purchase.

1

Initiate Request

Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

2

Prepare Package

Place the product in its original packaging; to be eligible for a refund, items must be at least 50% full and include all original components.

3

Attach Label

Download and print the prepaid shipping label provided via email and securely attach it to the outside of your return parcel.

4

Receive Refund

Once our team inspects the return, your refund will be processed back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing